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Research & Development

User Experience

SRC is working to improve the usability and effectiveness of the life-saving solutions we provide to our customers.

Everything we do begins with our customers top of mind. Knowing our customers’ missions, what they are trying to achieve and giving them the best technology to meet their needs is fundamental to our development process. At SRC, that process begins with incorporating human centered design (HCD) principles.

User Experience Design

User experience (UX) is more than just a display that looks appealing. It encompasses all aspects of the product design, from hardware and software, to how internal information is organized and displayed, to the interaction with the user. To create the best UX, the user and the details of their mission, operational environment, needs, pain-points and wants must all be considered during every aspect of design.

To effectively support lifesaving missions, our products must be easy and intuitive for users to learn and use in high-stress situations. Tesler’s Law (also known as The Law of Conservation of Complexity), states that every application has an inherent amount of irreducible complexity. This complexity cannot be wished away and must be dealt with, either through the product’s design, or by the user. As our technologies get more advanced and systems get more complex, we take additional steps in the design phase to consider our users, and strive to maintain simplicity so that products can be used effectively to support the missions they were designed for.

Conservation of Complexity Graphic
This graphic illustrates complexity as the volume below the teeter-totter, and the risks of not addressing that complexity in product design and development. As business constraints reduce the design team's ability to mitigate complexity, risk for a complex and undesirable user experience increases. Model created by Visual Logic, LLC (©2018), based on Tesler’s Law.

Human Centered Design

SRC works to implement the following HCD principles to ensure our user’s needs are at the forefront of all steps of the design process:

  • Empathy and Understanding: Conducting research to build empathy for the user and understand their needs and goals
  • Define: Defining the requirements for the solution
  • Ideate: Generating ideas and refining the solution
  • Prototype: Building representations of the solution
  • Test: Testing the solution to get user feedback

With increased focus on the user, their goals and their environment at all levels of design, SRC is developing products that are more easily used in the field and more effective in their life saving missions.

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For more information about our UX CoE or HCD practices, please contact us today.